Google Fi has internally released fixes for the SIM card issues that several subscribers were facing. The search giant is also issuing $60 bill credits to those who faced problems with their SIM cards.
Google Fi acknowledges and fixes SIM card issues
Google Fi Wireless, the lesser-known telecom service provider in the US, has cellular service operational in the country. It offers decent plans for wireless communication and internet.
Some Google Fi subscribers recently experienced SIM card failures. Impacted users started receiving an “Insert SIM card” error message on their smartphones. The issue is noticeable on Android phones primarily because modern Apple iPhones only support eSIM in the US. For some reason, devices were failing to recognize that a SIM card was inserted. Users would continue to get this error even if the SIM card was swapped out for a new one.
Google sent out emails acknowledging the issue. The email confirms Google Fi “recently discovered that certain SIM cards have been failing due to a manufacturing issue.” As compensation for the issue, Google seems to be sending out $60 bill credits to those who were impacted. Subscribers who are facing problems with Google Fi SIM cards need to get a replacement card.
How did Google address faults in SIM cards?
Just like every other carrier, Google also sources SIM cards from third-party manufacturers. Although the company hasn’t disclosed the source, it could be safe to presume the company could be buying SIM cards in bulk from multiple manufacturers.
Google claimed it had “resolved” the manufacturing issue. The company has assured that the “new SIM cards should work as expected.” The most reliable way to permanently address this issue would be to opt for an eSIM. Opting for an eSIM essentially involves the digital activation of a smartphone on a carrier’s service. Needless to say, phones must support the eSIM standard.
Google Fi is offering a free replacement for subscribers who wish to insert a physical SIM in their devices. Those impacted by SIM card issues can order a new one with expedited shipping for free.
